ACCEPTANCE OF TERMS AND DEFINITIONS
Our/We: Alexander James Watch Services Ltd
Customer(s): You the customer
Workshop: The physical location that Alexander James Watch Services Ltd carries out watch service work and repairs.
Service/Services: All watch repair and servicing work.
Alexander James Watch Services Ltd: Watch repair and servicing company registered in England and Wales, company number: 12613124.
Your access to and use of Alexander James Watch Services Ltd website and Alexander James Watch Services Ltd, is subject exclusively to all these Terms and Conditions. You will not use the website and services for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website and for all transactions with Alexander James Watch Services Ltd you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these terms and conditions you must immediately stop using the website and the services of Alexander James Watch Services Ltd.
The contents of the website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
LINKS TO THIRD PARTY WEBSITES
The website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
5.1 All copyright, trademarks and all other intellectual property rights in the Workshop and Website and its content (including without limitation the website design, text, pictures, graphics and all software and source codes connected with the Workshop and Website) are owned by or licensed to Alexander James Horological Services Ltd or otherwise used by Alexander James Watch Services Ltd as permitted by law.
5.2 In accessing the Website and Workshop you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only.
DISCLAIMERS AND LIMITATION OF LIABILITY
6.1 The website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, Alexander James Watch Services Ltd will not be liable for any indirect or consequential loss or damage (including without limitation loss of business, opportunity, data, profits, goodwill) arising out of or in connection with the use of the website and its services.
6.3 Alexander James Watch Services Ltd makes no warranty that the functionality of the website will be uninterrupted or error-free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Alexander James Watch Services Ltd for death or personal injury as a result of the negligence of Alexander James Watch Services Ltd or that of its employees or agents.
You agree to indemnify and hold Alexander James Watch Services Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Alexander James Watch Services Ltd arising out of any breach by you the customer of these Terms and Conditions or other liabilities arising out of your use of this Website and the Services Alexander James Watch Services Ltd offers. Any settlement from a loss will be valued at the current value cost of the Goods before loss taking fully into account the overall worn condition and age, therefore excluding any claim to new for old and/or inflated second-hand retail prices. Independent valuations not connected to our insurers are not valid and only Alexander James Watch Services Ltd appointed insurance loss adjuster valuations are deemed as final. Any fraudulent activity will deem any claim immediately invalided and the relevant professional bodies will be notified of any such activity.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
PRICE AND PAYMENT
10.1 Any price that stipulated on the Website is a guide only. The price excludes delivery charges.
10.2 Payment of the price plus delivery charges must be made in full before dispatch of any repairs or goods.
LIMITATION OF LIABILITY
11.1 Except as may be implied by law where the customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by Alexander James Watch Services Ltd the remedies of the customer shall be limited to damages which shall in no circumstances exceed the price of the goods and Alexander James Watch Services Ltd shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
11.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Alexander James Watch Services Ltd for death or personal injury resulting from the negligence of Alexander James Horological Watch Ltd or that of Alexander James Watch Services Ltd agents or employees.
No waiver by Alexander James Watch Services Ltd (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
Alexander James Watch Services Ltd shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, robbery, “hold up”, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and Alexander James Watch Services Ltd shall be entitled to a reasonable extension of its obligations.
Alexander James Watch Services Ltd shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by you the customer upon making a purchase if unless any breach by the you the customer of these Terms and Conditions or other liabilities arising out of your use of this Website and the services Alexander James Watch Services Ltd offers.
FRAUDULENT ACTIVITY AND FALSE INFORMATION
Any attempt to mislead, give false information prior, during or after a service or repair will not be tolerated and Alexander James Watch Services Ltd reserves the right to return or reject any service or repair and will void any warranty, resulting in asking the Customer to collect any item in person regardless if the watch may have been posted to the Workshop. Any criminal activity such as payment fraud, false claims of a loss, false claims of damage in attempt to defraud Alexander James Watch Services Ltd and its employees will be passed on to the relevant professional bodies and the police.
SERVICE, REPAIRS AND MANUFACTURING
ESTIMATES AND PROCEEDS
1.1 No work will be started before the repair/service has been fully assessed, the price verified and the customer has agreed either over the phone, email or writing thus proceeding the item for repair/service.
1.2 Although Alexander James Watch Services Ltd carefully assess all repairs and services, Alexander James Watch Services Ltd reserves the right to charge for any unforeseen work, further parts to complete the repair and any extra work that is needed. The customer will be informed as soon as possible if this situation should arise.
1.3 Alexander James Watch Services Ltd reserves the right to charge for any work that has been already carried out if the customer requests the item to be returned un-done after giving the instruction to proceed. Normally 50% of the full-service cost plus return delivery.
1.4 On occasion, either due to the item needing further parts that need to be sourced, an unusually high volume of repairs or staff holidays and sickness, the repair time may be extended. In such circumstances, the customer will be notified as soon as possible.
1.5 From time to time or for specific watch brands we may provide online price guides and also provide free estimates via e-mail. These estimates are given as a guide only. They rely on the accuracy and quality of information given to us by the customer. Alexander James Watch Services Ltd is not responsible for any difference in online estimates and estimates in our workshop.
2.1 Alexander James Watch Services Ltd carries out all of the repair/service work in our workshop. If for any reason this cannot be carried out in our workshop, we may send the item to a specialist for an estimate.
2.2 If the item is with the outworker this may increase costs and the repair/service time. The Customer will be kept informed of any changes as soon as possible.
COMPLETED SERVICE AND REPAIR
3.1 Alexander James Watch Services Ltd will contact the customer when the repair/service is completed to arrange payment. No repair/service will be returned to the Customer until full payment is made unless specifically told to do so by Alexander James Horological Services Ltd.
3.2 All service and repair guarantees are valid from the date the repair/service is completed not the date the repair/service is received.
3.3 Alexander James Watch Services Ltd reserves the right to sell or auction uncollected/unpaid repairs after a period of 6 months to recoup any money owed. If this situation should arise the customer will be notified in writing one month before the sixth month is up.
3.4 Alexander James Watch Services Ltd guarantees all repair/services for a period of 12 months. Every repair/service will be returned with an invoice which is a guarantee detailing the work that has been carried out.
Vintage watches detailed on the invoice are guaranteed for 6 months.
3.5 No guarantee or warranty of any kind will be offered on small repairs and part jobs.
3.6 No guarantee or warranty can be offered to the movement and other case components on replacement battery.
4.1 Alexander James Watch Services Ltd will contact the customer when the manufactured part/component is completed to arrange payment. No part/component will be returned to the customer until full payment is made unless specifically told to do so by Alexander James Watch Services Ltd.
4.2 All part/component guarantees are valid from the date they are completed not the date the customer receives or uses it.
4.3 Alexander James Watch Services Ltd reserves the right to sell or auction unpaid parts/components after a period of 3 months to recoup any money owed. If this situation should arise the customer will be notified in writing one month before the third month is up.
4.4 Alexander James Watch Services Ltd guarantees all parts/components manufactured by Alexander James Watches Services Ltd for a period of 6 months, unless specified.
4.5 As stated in 4.4 of the Terms and Conditions, specified parts/components will not automatically carry a 6 month guarantee. Each part(s)/component(s) will have a specific guarantee, if any. Alexander James Watch Services Ltd will notify the customer of this prior to manufacturing taking place and will only continue, providing the customer has agreed via email or written letter.
4.6 Alexander James Watch Services Ltd takes no responsibility if parts/components arrive damaged.
4.7 Any guarantee given on a part/component by Alexander James Watch Services Ltd is specific to the customer and is non-transferable.
4.8 If a part/component is broken whilst being fitted, Alexander James Watch Services Ltd reserves the right to not honour the guarantee given on the specific part/component.
4.9 If a part/component does not work/fit and the customer has not provided the watch/ item in which the manufactured part will be fitted/used, Alexander James Watch Services Ltd takes no responsibility and will not refund for the work done. Alexander James Watch Services Ltd is also not liable for damages as the customer did not provide opportunity for the part/component to be appropriately tested prior to being sent to the customer.
RETURNS, REFUNDS AND WARRANTY
5.1 Our service & repair guarantee, guarantees against defects arising from the repair/service undertaken. Our guarantee does not cover misuse, accidental damage, components not fitted during the repair/service, components that have been recommended to be changed/repaired and becomes invalid if any unauthorised entry or attempted entry into the movement is made during the warranty period. This includes batteries from section 3.6.
5.2 If a fault occurs within the warranty period. We will endeavour to rectify the problem free of labour charge. Any broken/damaged/worn parts not covered by our warranty will be charged for. All postal costs incurred either to or from the customer are non-refundable.
5.3 Circuit boards and coils are not covered by our warranty and section 4.2 applies.
5.4 Service and repair warranties are non-transferable. If the watch is sold, then the warranty becomes void.
5.5 Any warranty shall begin once full payment of the final invoice has been recieved. However, if after 30 days of the final invoice being sent, it has not been fully paid, the warranty shall begin the day after less the 30 days.
6.1 All invoices must be paid within 30 days.
6.2 Invoices which have not been paid in full after the 30 days are subject to a 10% administration fee of the total invoice amount, at which point the customer will be notified again.
6.3 After 6 months of non-payment the customer will be notified in writing and will be made aware of section 5.4 and 5.5
6.4 After 12 months of non-payment the watch or watches become the property of Alexander James Watch Services Ltd to sell to recover the costs of the unpaid invoice and administration fees, auction fees and commission fees. The Customer will be notified again by letter at 11 months from the invoice date stating of such. They then have a further 28 days to pay.
6.5 It is the customer’s responsibility to ensure that their contact details are correct at all times.
7.1 Alexander James Watch Services Ltd does not take responsibility for any surcharges that may be incurred through any form of payment.
POSTAL CHARGES AND INFORMATION
POSTAGE TO US
1.1 We recommend you enquire for our postage instructions for posting repairs/services to us on our Contact page.
2.1 Alexander James Watch Services Ltd uses Royal Mail’s Special Delivery for returning watches after repairs/services. The usual cost of return delivery is £12.50. Alexander James Watch Services Ltd does not guarantee a time and/or date for when a parcel will arrive and Special Delivery is only used because Alexander James Watch Services Ltd feels that this is the most secure and reliable method of posting our customers’ watches. No postal refunds are available for late delivery.
2.2 Alexander James Watch Services Ltd will only return a watch with another form of delivery if specifically requested by the Customer and does not take responsibility for the security or reliability of the service used, which falls on the Customer.
2.3 It is the Customer’s responsibility to check that the return address is correct upon receipt of an invoice. Any errors must be notified via email before any payment is made. Please email: contact@AJWSL.co.uk
2.4 The compensation level chosen is the Customer’s choice and Alexander James Watch Services Ltd is not responsible for any loss or damage to the parcel/goods during transit if the chosen postage is inadequate or the compensation available is less than the value of the parcel/goods.
2.5 Alexander James Watch Services Ltd does not accept responsibility for any parcel/goods once the parcel/goods have been delivered and signed for by anyone.
2.6 It is the Customer’s responsibility to make sure they are available/able to sign for their parcel/goods at the address indicated on the invoice.
2.7 Alexander James Watch Services Ltd will not post to third party parcel/mail handling shops, companies or premises.
2.8 Alexander James Watch Services Ltd will only post to residential addresses or the customer’s verified work premises.
2.8 Alexander James Watch Services Ltd cannot be held responsible if a parcel is posted to verified work address and it is signed for by any alternative member of staff, post room, security gate staff or anyone other than the intended recipient.
2.9 Alexander James WatchServices Ltd cannot always notify when a parcel/goods will be delivered.