Shipping:

We aim to ship all orders within 1 business day of receiving confirmation of payment.

We use Royal Mail Special Delivery to ship all our watches.

Returns:

We are confident in the quality of the watches we sell and hope you will love them just as much as we do, but we understand the importance of peace of mind when shopping online. If you decide you want to return your item, we offer a 14 day return policy from the date of delivery, which entitles you to a full refund.

Firstly, please contact us prior to returning the item. We are always here to help: contact@ajwsl.co.uk or 0121 238 2616. Once you’ve requested a return, we will give our PO box details.

All items must be returned, and in the original condition sent, in order for a full refund to be given. We will make reasonable deductions for wear and tear or any repairs that may need to be made as a result of damage incurred whilst in your care.
We cannot accept items that have been engraved, altered or personalised.

You must use a trackable and insured shipping service when returning the item, as we do not take responsibility if undelivered.

Once received and inspected, we will notify you by email that the item has been received and whether you are entitled to a full refund.
We will begin processing this at the earliest opportunity to the original payment card or method but please allow up to 5 working days for funds to show in your account.

If you have any questions please contact us.

contact@ajwsl.co.uk
07341 215740

Are all your watches authenicated?

We check all our watches for authenticity at the point of purchase. We only deal with genuine, authentic watches whether from a servicing or sales perspective. We photograph our watches in high detail, including the movement, to prove this and allow our customers to make an informed decision. If you have any questions please contact us.

What if something goes wrong with the watch?

A watch is a mechanical object and as such, from time to time things can go wrong. We service all our watches and provide a 12 month warranty as standard. Should an issue arise, please contact us for support.

Do your watches come with original box and papers?

Yes and no. We clearly state when a watch for sale comes with the original box and/or paperwork from the manufacturer. We make sure to clearly photograph the condition of these items too.
We provide our own paperwork and presentation box, along with an invoice, to act as documentation and a proof of sale, but this does not replace the original papers sold with the watch.

How do I know if it will fit?

We always provide a maximum and minimum wrist size for each watch we sell. Upon purchase, you can provide us with your wrist size and we will adjust the watch bracelet prior to shipping.
Should further adjustment be required, we operate on an ‘at cost’ basis, where we only charge for the return shipping of the watch.

Can you change the strap?

If you have a specific strap you wish to pair with any of our watches, please contact us to make the necessary arrangements prior to shipping.

What payment options do you accept?

We accept payment from most major credit and debit cards. We also accept bank transfer.

Do you have shipping insurance?

We currently only offer shipping to the UK. We use Royal Mail Special Delivery which provides up to £2500 of insurance and anything above this amount is covered by our own insurance policy.

How do I return a watch?

We offer a 14 day return policy. We ask that you contact us first and return via Royal Mail Special Delivery. Once received, we will process your refund within the next 24 hours.
Please read our returns and refund page too.